By the end of 2020, customer experience will overtake price and product as the key brand differentiator, according to research from Walker. How do organizations best meet the growing needs of customers while ensuring long-term loyalty?
During this session, we will discuss why sales enablement is key to delivering a best-in-class customer journey in today’s competitive landscape.
Attendees will learn:
- How to infuse sales enablement into their CX strategy;
- Best practices for delivering true customer value; and
- How to close the customer feedback loop to prevent churn and increase revenue.